FAQs
Don’t see your question answered in one of the topics below? Shoot us a note at “hey@switchyards.com” and we’ll take care of you.
🙏 Guests
Can I bring a guest?
Absolutely. We allow members to bring guests and we treat them like members. We do ask that recurring guests consider membership, and ask that quantity of guests be kept to a reasonable amount (roughly 1-2 individuals).
Who counts as a guest?
Guests are defined as occasional visitors -- not regular colleagues, collaborators, or teammates. We ask that these guests get their own memberships.
Can a guest come without me or use my membership?
No. Guests must be accompanied by a member. Guests may not stay in the club after the member they arrived with leaves.
How often can I bring a guest?
If your guest is coming on a regular basis, we ask that they get their own membership.
How many guests can I bring?
Roughly 1-2 guests at a time is acceptable. If you’ve booked a meeting room, then you can bring the amount of guests the room seats.
🦄 Pets
Can I bring my dog?
Certified service animals are allowed in our spaces, but otherwise your dog must stay outdoors. That includes coming into the space to get a drink. We want to be as respectful as possible to other members with allergies and other issues.
🗄 Billing
Can I see my monthly invoices/ receipts?
You can access all of that via the membership dues portal.
How do I change my card on file?
You can change your card on file for membership fees via the membership dues portal.
How do I cancel my membership?
You can cancel your membership through our Member Hub or by reaching out to us at hey@switchyards.com.
🏘 Locations
Can I visit any Switchyards location?
Yes. Switchyards membership gives you access to ALL of our locations. More locations always on the way!
What are the hours?
All locations are 24/7, 365… once we open our doors, they never close again.
Do any locations have meeting rooms, private desks, offices, etc.?
Private meeting rooms (Club Rooms) are available 24/7 at most of our locations. Book a room at switchyards.com/rooms.
Private phone booths are available at all locations and bookable at switchyards.com/rooms.
Do any of the locations have printers or fax machines?
Nope. We don't have any printers, fax machines, or other office machines like that.
What neighborhood/city are you launching next?
If you've got a great idea for us, check out our Real Estate page.
🔥 Merch
How do I get some of that sweet SY Merch?
Switchyards merch is a coveted good - be on the lookout for opportunities to secure yours! That said, each club comes stocked with free stuff like stickers, buttons, coasters, and more!
👀 Lost and Found
I found something left at the club. What do I do?
Shoot us a note at “hey@switchyards.com”! We’ll take care of it.
I left something at the club. What do I do?
If you've left something in the club, shoot us a note at “hey@switchyards.com”! We’ll take care of it. Include the phrase 'Lost and Found' in the subject or body of your email for the quickest support.
🦉 New Members
What am I supposed to do when I get to the club for the first time?
Great question! Check out each individual location in our Clubguide.
🍕 Food and Drink
Can I bring my lunch to the club?
We do not allow full meals inside the club. Snacks are totally cool, but bringing the proverbial “leftover fish” certainly isn’t and is something that we’d like to avoid.
Who roasts your coffee?
We have the best roasters in each city we're in roasting the highest quality coffee. For more about our coffee partners, check out our Coffee page here.
📞 Phone booths
How do the phone booths work?
All phone booths need to be reserved before using. Phone booths can quickly be booked at switchyards.com/rooms. We just ask that members be respectful by keeping calls within the booking as other members will be waiting.
You will receive a check-in reminder email 30 minutes before your reservation. You will have until 10 minutes after the booking starts to check in. If you do not do this, your room reservation will be canceled and can be rebooked by another member.
📰 Club Paper
What is this newspaper in the club?
Club Paper is a little tabloid thing for and by the members of Switchyards. Submit your stuff at switchyards.com/clubpaper. They're yours for the taking!
📈 Waitlist
I have a friend who is on the waitlist, how long before they're in the club?
Unfortunately we can’t give ETAs for when folks will get in, as things can change quickly! Numbers and places quickly become stale when folks are being brought into the club.
If I leave the club, do I have to get on the waitlist to get back in?
Yes. We don't make any exceptions here.
📸 Photo / Video Shoots
Can I film / shoot content for my business?
If you're taking photos on your phone/ camera or a quick video then sure! If you're looking to set up a camera, tripod, lights, or anything like that — Then no. This is so that we can ensure all members of the club have space to work and are not distracted by filming / photography shoots.